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FAQs
1. Why is my bill so high?
- Leaks are often the culprit, and toilet leaks are
the most common type. A single "running" toilet can
quietly waste over 1,000 gallons of water in a single day. Fortunately,
repairing toilet leaks is usually easy and inexpensive. Checking
for leaks elsewhere in your plumbing
system might reveal other sources of water loss.
- In many cases, high bills are a result of increased
water use. Changes in outdoor water use, such as watering a new
lawn or using a new sprinkler system, are usually responsible
for large increases. Reading your water meter before and after
watering can help you identify how much you are using.
Our tips can help you use water wisely and reduce future bills.
- Although we read our meters with a high degree
of accuracy, sometimes we make mistakes. If you suspect that
we have misread the meter, please call our Customer Service
department at (703) 698-5800. We will gladly check the reading
and make any necessary billing corrections.
2. What are the charges on my first bill?
Initial bills include a one-time Account Charge
of $35.00. This charge only appears on the first bill. For information
about this and other charges appearing on your bill, click on
the charge in question on our explanatory sample
bill.
3. Is there any relief from high bills caused by
leaks?
As a courtesy, we offer a one-time adjustment for
unusually high water charges caused by leaks. To apply for this
courtesy adjustment, send the following information to Fairfax
Water, 8570 Executive Park Avenue, Fairfax VA 22031:
- Your name, address, account number and daytime
telephone number
- A description of the type and exact location of
the leak(s)
- Proof of repair, such as a copy of a plumber’s
bill or a receipt for parts
- The date the repair was made
You should receive a response to your request within
two weeks. Most leak adjustments are calculated by crediting charges
for 2/3 of the estimated water loss. Adjustments for a leaking
water service lateral (the line running from the meter to the
house) are calculated to credit 100% of the estimated water loss.
4. How often do you bill?
Residential and commercial customers are billed
every three months.
5. What is your payment address?
Fairfax Water
PO Box 71076
Charlotte, NC 28272-1076
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